Effective Date: December 14, 2025

Business Airfare ("Business Airfare", "we", "our", "us") provides travel planning, booking assistance, and package arrangement services. This Refund & Exchange Policy explains how refunds, cancellations, and changes are handled.

By purchasing travel services from us, you agree to this policy.

1. General Policy Overview

All travel services arranged by Business Airfare are subject to the terms, conditions, and rules of the independent travel suppliers involved, including airlines, hotels, and ground transportation providers.

Refunds, exchanges, and cancellations are not guaranteed and depend entirely on supplier policies applicable at the time of booking.

Business Airfare does not issue airline tickets and does not control supplier refund decisions.

2. Airline Tickets

Refundable and Non-Refundable Tickets

Most airline tickets are non-refundable.

If a ticket is refundable, eligibility and refund amounts are determined solely by the airline fare rules.

Approved refunds are returned to the original form of payment after supplier processing, minus applicable service fees.

Cancellations

Cancellation requests must be submitted before scheduled departure.

Once travel has commenced, unused tickets are generally non-refundable unless permitted by the airline.

Changes and Exchanges

Changes are subject to:

• Airline fare rules

• Seat and fare availability

• Airline change penalties

• Fare differences

All applicable fees and fare differences must be paid before reissuance.

3. Hotels, Transfers, and Other Services

Hotel bookings, transfers, and other travel services are governed by the cancellation and refund policies of the individual supplier.

Some services may be non-refundable or subject to strict cancellation deadlines.

4. Service and Processing Fees

Business Airfare may charge non-refundable service or processing fees for:

• Travel planning and booking services

• Reservation management

• Changes, reissues, or cancellations

• Refund processing

Service fees are separate from supplier charges and are non-refundable, regardless of supplier decisions.

5. Schedule Changes and Travel Disruptions

In cases of airline or supplier-initiated schedule changes, cancellations, or irregular operations:

• Supplier policies apply

• We will assist in coordinating available options

• We cannot guarantee outcomes or override supplier rules

6. Supplier-Initiated Refunds

Refunds approved by airlines or other suppliers:

• Are processed only after funds are received from the supplier

• May take several weeks depending on the supplier and payment method

• Are returned to the original payment method used

7. No-Show Policy

Failure to appear for a scheduled flight, hotel check-in, or other service may result in:

• Full loss of booking value

• No refund eligibility

• Additional penalties imposed by the supplier

8. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating a chargeback.

Unjustified chargebacks may result in:

• Booking cancellation

• Additional documentation requests

• Suspension of future services

We reserve the right to dispute chargebacks using booking records and communications.

9. Special Circumstances

Medical emergencies, visa denials, or force majeure events may be reviewed on a case-by-case basis. Approval is not guaranteed and remains subject to supplier discretion.

Supporting documentation may be required.

10. Contact Information

For refund, exchange, or cancellation requests:

Email: support@business-airfare.com

11. Policy Updates

This policy may be updated periodically. The version published on our website applies to all bookings made after the effective date.