Privacy Policy
Business Airfare Privacy Policy
Business Airfare provides travel consulting services, including itinerary planning and travel package guidance. We do not issue airline tickets directly. Airline tickets and certain travel products are issued by authorized third-party suppliers (“Travel Product Providers”).
Business Airfare (“Business Airfare”, “Business Airfare LLC”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy describes Business Airfare practices regarding personally identifiable information or personal data (“personal information/PI”).
Terms and Definitions
Terms and definitions used in this Privacy Policy shall correspond to the terms set in the Website Terms of Use and/or Terms & Conditions (T&Cs), except if otherwise set herein:
| Terms | Definitions |
|---|---|
| Website user | Means a person who visits the Platform. Website users can stay in this status and never purchase a Travel Product. Website users also may be referred to as “you”/“your” based on the context. |
| Client | An individual, a party of service contract with TPP, purchasing Travel Product. Clients also may be referred to as “you”/“your” based on the context. |
| Travel Product Provider (TPP) | The company selling or issuing the Travel Product. Relations with this company are covered by Terms & Conditions for Travel Products Purchasing, which plays the main role in processing PI of Clients. Depending on context, TPP may be referred to as “we”, “us”, “our”. |
| Travel Product | Means a ready-to-use service rendered by Travel Product Providers, including, but not limited to flight tickets, car rentals, hotel bookings, transfers from/to airport and upsell ancillary services (e.g. Travel Care Services). |
| Platform Operator |
A company responsible for operating the Platform, which performs activities including, but not limited to:
|
| Privacy policy | A legal statement explaining how the TPP and/or Platform Operator processes and protects PI of Platform users and/or Clients. |
| Platform | Means this website, its extensions, mobile versions, mobile applications and any email, voice calls, text/chat messages and social media accounts related to this website and/or brand Business Airfare, which is operated by the Website Operator. By its nature, the Platform is a marketplace connecting Website users with TPP and allowing them to purchase Travel Products. |
Purpose of This Privacy Policy
This privacy policy aims to give you information on how Business Airfare collects and processes your PI, including any PI you may provide through the Platform, when you purchase a product or service or sign up to our newsletter.
It is important that you read this privacy policy together with any other privacy policy, notice or fair processing policy we may provide on specific occasions when we are collecting or processing PI about you, so that you are fully aware of how and why we are using your PI. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Policy Amendments
We keep our privacy policy under regular review updating it at least once in 12 months.
Business Airfare might make minor amendments to this Privacy policy which shall not adversely affect your privacy, except if laws set otherwise.
In case of material changes, Business Airfare will publish such amendments and the amended policy on our Platform and, as far as possible, notify you either by email or by pop-up windows when you are using our Platform next time.
Amendments shall enter into force on the Effective Date. The actual version of the Privacy policy is published on our Platform.
Data Accuracy
When you give us PI, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
It is important that the PI we hold about you is accurate and current. Please keep us informed if your PI changes during your relationship with us.
The Categories of Personal Information We Collect
We may collect, use, store and transfer different kinds of PI about you which we have grouped together as follows:
- Identifiers or Identity Data such as a first/middle/last name, alias, postal address, unique personal identifier (cookie), date of birth, online identifier, Internet Protocol address, passport/ID data (number, expiry, country of issuance, nationality) or other similar identifiers.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Commercial Information, including products or services purchased or other purchasing or consuming histories or tendencies, as well as Financial Data (bank account and payment card details) and Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
- Network Activity Information, including, but not limited to Technical Data (login data, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Platform), and information regarding your interaction with our Platform (Usage Data).
- Geolocation data (country, state or city).
- Audio (e.g. call records) and Electronic (e.g. email threads) information.
- Inferences drawn from any PI collected, including Profile Data (preferences, characteristics, behavior, attitudes, feedback and survey responses) and Marketing Data (preferences in receiving marketing from us and our partners and communication preferences).
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your PI, but is not considered PI in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your PI so that it can directly or indirectly identify you, we treat the combined data as PI which will be used in accordance with this privacy policy.
Customer support: If you choose to contact our customer support services, we will collect any inquiries, complaint or other information that you may submit to our support team.
We might collect directly from you and process special categories of personal data that could reveal sensitive information, including your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, health or disability information (e.g. meal/seat preferences, insurance claims, car rentals for persons with disabilities, special rooms in hotels etc.), immigration or citizenship details. We will only use your sensitive information for the purposes of rendering services requested by you (including relevant communication and customer service), as well as for security and safety purposes (including compliance with law requirements).
Children
Business Airfare does not knowingly collect PI from minors, except if the minor is one of travelers. If we become aware that a minor is attempting to submit PI, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us PI, please contact us so we can delete it.
If You Fail to Provide Personal Information
Where we collect PI required by law or under the terms of a contract, and you fail to provide that PI when requested, we may not be able to perform the contract we have or are trying to enter into (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How We Collect Your Personal Information
We use different methods to collect PI from and about you including through:
PI you give to us
We collect your PI directly from you (using live chat, online forms or via voice call/messenger). Any contact data (emails, phones etc.) provided by you throughout any interaction will be treated as your personal contacts and saved in your profile for future communications, unless specifically requested not to be stored (one-time communication only).
This includes PI you provide when you:
- apply for our products or services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- give us feedback or contact us.
When we chat in WhatsApp, Facebook chat or via regular SMS, it might be accidentally closed/removed, there might be interruptions, slow internet connection etc. We may contact you later via automated phone and text messages or email (if available) in order to restore our communication started within the chat. No purchase necessary. You can opt out from further communication by replying to SMS or notifying us during the phone call.
One of the main collection methods are voice calls. We have a vested interest to ensure you have chosen the best possible option. Voice calls are an opportunity to provide you with immediate customer support and disclose additional service features you might not notice on the Platform.
Usually, we call back on your request. Sometimes there might be unfinished conversations regarding current travel options (misunderstanding in live chat, email system error, poor internet connection etc.) which require a timely response. We do not make unwanted telemarketing robocalls or annoying advertising campaigns. You can opt out at any time by contacting us via phone or email.
Loyalty/Membership programs
If you participate in loyalty/membership programs organised by our associated companies and covering all or current associated companies, we might access data registered within your member account so you are able to use benefits within those programs (e.g. cashbacks in accordance with specific T&Cs when paying for our products/services, etc.).
PI we collect passively
We also collect your PI passively. For example, we collect information about you over time and across different websites when you visit the Platform. We use tracking tools like cookies and beacons. As you interact with our Platform, we will automatically collect Network Activity Information about your equipment, browsing actions and patterns.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location (country, state). Such technologies may include IP address mapping or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you.
PI we receive from service providers
We collect your PI using service providers. This can include when you log in using a service provider platform, such as Facebook. In addition, we also integrate service providers' software that collects information about users for security reasons.
The categories of PI Business Airfare has collected/disclosed/sold for a business purpose in the preceding 12 months you can find in the applicable disclosures referenced on our Platform.
For What Purpose We Use Your Personal Information
We will use your PI for the following purposes:
Improving our services
To provide you and improve our Platform and services, to better understand the users of our Platform and services, and to protect our property and to prevent damage to them.
Regular customers
If you have ever requested a price quote or purchased our services, we treat you as a Regular (loyal) Customer. Regular Customers may receive relevant price quotes and assistance based on prior requests and transactions.
According to our policy, we may contact you as a Regular Customer via email/phone saved within previous requests and transactions, for example when you have accidentally provided the wrong email/phone or when you cannot be reached via the contact details left in the last request/purchase. If you want to opt out, please contact us.
Bookings
We and our travel partners use your PI to process your bookings and store your itinerary information where applicable. Business Airfare provides consulting and coordinates bookings via third-party suppliers who are authorized to issue tickets and deliver travel products.
Marketing activities
We use your information for marketing purposes. These activities may include:
- To send you marketing emails and/or text messages from Business Airfare regarding our services or those of our partners, if you have opted-in to receive emails and/or text messages from us or have transacted with us, and as permitted by law. You can unsubscribe at any time via the “Unsubscribe” link or by texting STOP via SMS.
- To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant. This advertising might be shown on our Platform and on third party platforms (including Google and social media sites like Facebook). Individualized advertising may be based on information collected through cookies or other tracking technologies.
- If you choose to participate in promotional activities, relevant information may be used to administer these promotions.
Referrals
If you participate in our Referral Program and (1) forward an email/SMS with a referral code to your friends or (2) share friends’ contacts (email, phone, social media account etc.) with us, we presume that you have notified your friends in advance about sharing their PI with us and that their PI will be processed in accordance with this privacy policy.
- You shall respect any objections received from your friends regarding processing their PI for marketing purposes.
- If you ignore friends’ objections and don’t report it to us, we disclaim responsibility that may be imposed on us as an advertiser.
Communications
To communicate with you, including as follows:
- To send booking confirmations;
- To send alerts and notifications you have subscribed to, including to your mobile device;
- To solicit reviews;
- To update you regarding itineraries processed by our service;
- To communicate with you if you have contacted Business Airfare customer support;
- To send servicing and administrative emails;
- To send you information about services offered by Business Airfare or our business partners that we believe you would be interested in.
Legal purposes
In certain cases we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service.
Performance of a contract
The use of your PI may be necessary to perform the services and provide you products that you have requested from us. For example, if you make a booking through the Platform, we need to collect PI in order to coordinate and complete the booking with the relevant Travel Product Providers.
Consent
We may rely on your consent to use your PI for certain direct marketing purposes. You can withdraw your consent anytime by contacting us.
Purposes of Travel Product Providers and Platform Operator
The tables below summarize typical purposes and PI categories. Actual processing depends on the travel products requested and the providers involved.
| Purpose | Activity | Category of PI |
|---|---|---|
| Assist with travel products (Main Activity) | Register you as a new or regular customer / start a business relationship | Identifiers; Contact Data; Audio/Electronic information |
| Process and deliver your order | Managing payments, fees and charges; collecting and recovering money owed; post-sale customer support | Identifiers; Contact Data; Commercial Information; Inferences; Audio/Electronic information |
| Relationship management | Notify about changes; ask for reviews/surveys; send holiday greetings | Identifiers; Contact Data; Inferences; Audio/Electronic information |
| Content & advertising | Deliver relevant platform content and measure advertising effectiveness | Identifiers; Contact Data; Commercial Information; Network Activity Information; Inferences |
| Analytics & internal admin | Improve platforms and services; maintain security/ICT resources; internal research | Identifiers; Contact Data; Commercial Information; Network Activity Information; Inferences; Audio/Electronic information |
| Customer support | Inquiries; concierge services; route changes; refunds; chargebacks | Identifiers; Contact Data; Commercial Information; Network Activity Information; Inferences |
| Security & fraud prevention | Troubleshooting; data security analysis; backups; error testing; restore data | Identifiers; Contact Data; Commercial Information; Network Activity Information; Audio/Electronic information |
| Legal obligation | Tax, bookkeeping, compliance, reporting; border control requirements; industry standards | Identifiers; Contact Data; Commercial Information; Audio/Electronic information |
| Exercise/defend legal claims | Manage complaints; respond to requests/subpoenas; protect legal claims | Identifiers; Contact Data; Commercial Information; Network Activity Information; Inferences; Audio/Electronic information; Geolocation data |
| Aggregated analytics | Analyze information to secure or improve products/services | Aggregated information (including Identifiers and Network Activity Information) |
| Manage privacy requests | Record and respond to requests; maintain unsubscribe list | Identifiers; Contact Data; Commercial Information; Network Activity Information; Audio/Electronic information |
Change of Purpose
Business Airfare LLC will only use your personal information (“PI”) for the purposes for which it was originally collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose.
If you would like an explanation as to how the processing for a new purpose is compatible with the original purpose, please contact us using the details provided below.
Your Choices
As a customer-oriented business, Business Airfare respects and values your expectations and privacy.
You may submit questions, requests, or concerns regarding privacy matters at any time.
Each marketing email we send contains an opt-out or unsubscribe option. You may unsubscribe from marketing communications at any time. Please note that you cannot unsubscribe from essential servicing or administrative communications related to your requests, bookings, payments, or legal obligations.
How We Share Your Personal Information
Associated Companies
We may share your PI with associated companies where necessary to organize internal workflows, improve operational efficiency, and provide or enhance our services. For example, you may be redirected to a system operated by an associated company to review booking or itinerary information. Specific terms and policies may apply in such cases.
Corporate Affiliates and Change of Control
We may share your PI with corporate affiliates. If Business Airfare LLC or any part of its business is sold, merged, or otherwise transferred, your PI may be transferred to the new owner for the purposes described in this Privacy Policy.
Service Providers
We may share your PI with trusted third-party service providers who perform services on our behalf, such as IT development and maintenance, data hosting and security, communication tools, marketing platforms, analytics providers, accounting services, and legal advisors. These providers are contractually obligated to protect your PI and use it only for authorized purposes.
Payment Service Providers and Travel Vendors
When you proceed with a booking or payment, we may share your PI with payment processors, acquiring banks, and authorized third-party travel vendors involved in fulfilling your request. This may include airlines, hotels, car rental companies, Global Distribution Systems (such as Amadeus, Sabre, or Galileo), eSIM providers, and travel insurance providers.
These third parties act as independent data controllers and process your PI in accordance with their own privacy policies. If you contact our customer support, we may need to share relevant information with the applicable travel vendor to assist you.
Business Partners
We may share PI with business partners for purposes such as fraud prevention, security monitoring, customer satisfaction surveys, or providing services that may be relevant to your travel needs. Some partners may use PI for online behavioral advertising or analytics, subject to applicable laws.
We enter into confidentiality and data processing agreements with partners to ensure compliance with privacy and security best practices.
Trips Shared by You
If you choose to share your itinerary or grant access to your trip details, you do so at your own discretion. Shared itineraries may contain sufficient information to allow modifications, cancellations, or check-ins. Only share your itinerary with individuals you trust.
If you publish itinerary details on publicly accessible platforms, such information may be collected and used by third parties beyond our control.
Legal Consultants
We may share your PI with legal consultants when necessary to establish, exercise, or defend legal claims involving Business Airfare LLC or its partners.
Information Shared in Public
If you submit a review or testimonial, you authorize us to publish it on our platforms under the screen name you provided and to aggregate it with other reviews.
Authorities
We may disclose PI if required by law, regulation, court order, subpoena, or governmental request, or when necessary to prevent fraud, enforce our rights, or protect the safety of users or the public.
Aggregated and anonymized information may also be shared with third parties.
Important: Text messaging originator opt-in data and consent will not be shared with any third parties.
How We Store and Protect Your Personal Information
Our servers and primary data storage facilities are located in the United States. Our service providers may also be located in the U.S. or other countries. By providing PI, you acknowledge that your information may be transferred to and processed in these jurisdictions, which may have different data protection laws.
Business Airfare LLC maintains a security program designed to protect PI from unauthorized access, misuse, or disclosure. We use industry-standard safeguards such as encryption, firewalls, access controls, and Secure Socket Layer (SSL) technology.
Access to PI is limited to employees, contractors, and service providers who have a legitimate business need to know and who are bound by confidentiality obligations.
We have procedures in place to address suspected data breaches and will notify affected individuals and regulators where required by law.
Retention Periods
We retain PI only for as long as reasonably necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements.
PI may be retained longer where required to resolve disputes, enforce agreements, or comply with legal obligations. Retention decisions are based on the nature, sensitivity, and risk associated with the PI.
Other Websites
Our Privacy Policy does not apply to third-party websites or platforms that you may access through links on our website.
Requests and Complaints
Subject to applicable law, you may request access to, correction of, or deletion of your PI, or request information about how your PI is processed.
- Request access to your PI and related disclosures
- Request correction of inaccurate or incomplete PI
- Request deletion of PI, subject to legal exceptions
- Request to opt out of PI sales or sharing, where applicable
For security reasons, requests are handled using the verified email address associated with your previous communications or transactions.
Nondiscrimination
Business Airfare LLC will not discriminate against you for exercising your privacy rights.
Fees and Denials
You will not be charged for exercising your rights unless a request is manifestly unfounded, repetitive, or excessive. In such cases, a reasonable fee may apply or the request may be denied.
Response Time
We aim to respond to valid requests within one month. In complex cases, response time may extend up to 90 days, in which case you will be notified.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Business Airfare LLC
Website: https://business-airfare.com
Email: support@business-airfare.com
Support: support@business-airfare.com
Phone: +1-877-382-8382
Address: 8 The Green Ste B, Dover, Kent County, DE 19901, United States
Do Not Track Signals
Some browsers offer a “Do Not Track” feature. Because there is no uniform standard, Business Airfare does not currently respond to such signals.
Cookie Policy
Cookies are small data files stored on your device to enable core website functionality, improve performance, and personalize your experience. By using our website, you consent to the use of cookies unless you disable them in your browser settings.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.